Support

How can we help?

Start with the FAQ for quick answers. If something isn't working, send us a message below and we'll take a look.

Missing a photo or edit on another device?

  1. Check the dashboard uses the same Apple Account as iCloud on your iPhone, and select the same Swatch profile and grid on both.
  2. Keep Swatch open on your iPhone and the dashboard open on your computer. Check your connection and any iCloud status message. Large photos and a first sync can take longer.
  3. A photo still in the desktop library won't appear on iPhone until you add it to a post. Imported reel videos stay on the device that imported them; their cover photos sync.
  4. If Pro isn't recognised on desktop, open Swatch on iPhone and restore your purchase in Settings, then use the dashboard's “I have unlocked Pro” button after iCloud has updated.

If the two views still differ, tell us which device you changed, what is missing and when you changed it. Include the app version or browser version if you can. Keep your existing work while we investigate.

Posting to the intended Instagram account

Swatch's profile label doesn't select an Instagram account. Check the active account inside Instagram before selecting photos and publishing, then return to Swatch to mark the post as posted.

Send a message

Sending this form shares your message and browser diagnostics (browser, operating system, screen size, language and timezone) with us through Formspree. An email address is optional, but we need it to reply. See Privacy.